k9turfeurope.co.uk – Specialist Artificial Grass for Dogs
Our Promise to Customers At k9turfeurope.co.uk, we take pride in delivering top-quality pet-friendly artificial turf and outstanding service. Your feedback matters to us, and we treat every concern with care and urgency. If anything falls short of your expectations, please tell us so we can put it right quickly and fairly.
How to Lodge a Complaint
If you have an issue, get in touch with us as soon as you can. You can contact us through any of the following channels:
- Email: info@k9turf.co.uk
- Telephone: 01405 448033
- Post: K9 Turf Ltd Bankhouse Farm, Pincheon Green Lane Sykehouse, DN14 9AD United Kingdom
To help us deal with your complaint efficiently, please include:
- Your full name and contact information.
- Your order reference or details of the purchase.
- A clear explanation of what went wrong.
- Any relevant evidence, such as photographs or copies of receipts.
Our Complaints Handling Procedure
- Acknowledgement – We will confirm we have received your complaint within 2 working days and let you know it is under review.
- Review – Our team will carefully investigate the matter. We may need to ask you for further details. We aim to resolve the majority of complaints within 7 working days.
- Outcome – When our review is complete, we will contact you with our findings and any proposed solution, which could include a replacement, refund, or another suitable remedy.
- Further Steps – If you are unhappy with our response, you can ask for the matter to be escalated to a senior member of the team. We will explain how to do this at the appropriate time.
Timeframes
We work hard to resolve complaints promptly. Most are settled within 7 working days, though more complicated cases may require up to 28 working days. We will keep you updated on progress throughout.
If You Remain Dissatisfied
Should we be unable to reach a resolution that satisfies you, UK consumers have the option to refer the matter to an independent Alternative Dispute Resolution (ADR) service. We will supply details of a suitable ADR provider on request.
Contact Details
To raise a complaint or ask any questions:
- Email: info@k9turf.co.uk
- Phone: 01405 448033
- Address: Bankhouse Farm, Pincheon Green Lane, Sykehouse, DN14 9AD, United Kingdom
K9 Turf Ltd is registered in England and Wales with company number 14130629 and VAT registration number GB455709861.
Thank you for choosing k9turfeurope.co.uk – we value your trust.